These Terms and Conditions apply to your use of the QueBooking user website and mobile apps (iOS and Android). By using our platform, you agree to be legally bound by the following terms.
1. About Us
QueBooking Ltd is a UK-based company providing token-based appointment services to users and businesses. Our platform is available via website and mobile applications.
2. Using Our Platform
You must be at least 16 years of age to use QueBooking. You are responsible for ensuring that your account details remain secure and that your use complies with all applicable laws.
3. Appointment Bookings
Users may book appointments with businesses listed on the platform through a virtual queue token system. QueBooking is a facilitator and not responsible for service delivery by the businesses.
4. Cancellation and Refunds
Cancellation and refund policies are determined by the individual businesses. Please review each business’s terms before booking. QueBooking does not offer direct refunds unless otherwise stated.
5. Acceptable Use
You agree not to misuse the platform. Prohibited behaviour includes:
- Creating fake bookings
- Impersonating others
- Interfering with the operation of the service
6. Intellectual Property
All content, logos, and trademarks on the platform are the property of QueBooking Ltd or its licensors. You may not use any part of our platform without permission.
7. Limitation of Liability
Our platform is provided "as is". We are not liable for any indirect or consequential loss arising from your use of the service or reliance on its content.
8. Data and Privacy
We process your personal data in accordance with our Privacy Policy and in line with the UK General Data Protection Regulation (UK GDPR).
9. Changes to These Terms
We may update these Terms from time to time. Significant changes will be notified on our website. Continued use of the service constitutes acceptance of the updated Terms.
10. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Contact Us
If you have questions or concerns regarding these Terms, please contact us at: policies@quebooking.com
Terms and Conditions for Businesses
These Terms govern your use of QueBooking as a business or service provider. By registering and listing your services on QueBooking, you agree to comply with these terms.
1. About Us
QueBooking Ltd is a UK-based company that offers a virtual queue and appointment booking system for users and businesses through web and mobile platforms.
2. Business Account Eligibility
To use QueBooking as a business, you must be a legally registered entity or sole trader. You are responsible for ensuring that all account information is accurate and kept up to date.
3. Service Listings and Conduct
You may list services, set appointment slots, and manage queues. You must not post misleading, inappropriate, or unlawful content. You are responsible for the accuracy of service details and availability.
4. Payments and Fees
QueBooking may charge service fees or commissions as specified in your business agreement or subscription plan. All applicable fees will be communicated transparently and may be subject to VAT.
5. Cancellations and Refunds
You may define your own cancellation and refund policies, provided they are clearly communicated to users. You are solely responsible for handling refund requests unless otherwise agreed in writing.
6. Acceptable Use
Businesses must not misuse the platform. This includes:
- Attempting to bypass QueBooking’s systems
- Collecting user data without consent
- Engaging in fraudulent or harmful activity
7. Intellectual Property
You retain ownership of your content, but grant QueBooking a worldwide, royalty-free license to use, display, and distribute your listings for the purpose of operating the platform.
8. Platform Availability
We aim for high availability, but do not guarantee uninterrupted access. Maintenance, updates, or external issues may result in temporary downtime.
9. Data and Privacy
We process business and user data according to our Privacy Policy for Businesses and in compliance with the UK GDPR. You are also a Data Controller for your customers and must comply with data protection laws.
10. Termination
We may suspend or terminate your business account for breach of these terms or misuse of the platform. You may close your account at any time by contacting support.
11. Limitation of Liability
QueBooking is not liable for any indirect, special, or consequential damages arising from your use of the platform. Our total liability is limited to the fees you paid in the past 12 months.
12. Modifications to Terms
We may update these Terms periodically. Material changes will be notified on the dashboard or by email. Continued use indicates acceptance of updated terms.
13. Contact Us
If you have questions regarding these Terms, contact us at: policies@quebooking.com