Privacy Policy

Effective Date: July 1, 2025

Welcome to QueBooking.com ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your personal and business data when you use our website, services, and platforms. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Who We Are

QueBooking Ltd is a UK-based company providing appointment token booking and management services for both individual users and businesses. We act as the Data Controller for all personal and business data collected via our website and platforms.

2. What Data We Collect

We collect data to provide and improve our services, including:

  • For Users: Full name, email address, phone number, appointment history, token bookings, device info, IP address, browser type, location data (with consent), and cookies/usage data.
  • For Businesses: Business contact details, employee user information for platform access, booking and appointment records, device info, IP address, browser type, and cookies/usage data.

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent — for optional services like email marketing and location-based features.
  • Contract — to provide booking and management services.
  • Legal obligation — to comply with applicable laws and regulations.
  • Legitimate interests — to enhance, improve, and secure our platform.

4. How We Use Your Data

We use your data to:

  • Facilitate and manage appointment bookings and tokens.
  • Communicate confirmations, reminders, updates, and notifications.
  • Personalize your user experience.
  • Provide customer support and respond to enquiries.
  • Monitor, analyze, and improve our services and website performance.
  • Fulfill legal and regulatory requirements.

5. Data Sharing and Third Parties

Your data may be shared with:

  • Service providers who support our platform (hosting, analytics, notifications).
  • Regulatory or legal authorities when required by law.
  • Business providers you book with (only necessary data).
  • Third parties only with your consent or where legally obligated.

All third parties are required to process your data in compliance with UK GDPR.

6. Data Retention

We retain your data only as long as necessary to provide services or meet legal requirements. After this, data is securely deleted or anonymized.

7. Your Rights

Under the UK GDPR, you have rights including to:

  • Access the personal and business data we hold about you.
  • Request correction or deletion of inaccurate or unnecessary data.
  • Object to or restrict certain processing activities.
  • Withdraw consent where applicable.
  • Data portability in applicable circumstances.

To exercise your rights, please contact us at: policies@quebooking.com

8. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards such as UK ICO-approved standard contractual clauses (SCCs) are in place.

9. Cookies

We use essential and analytical cookies to enhance your experience. For more details, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date updated accordingly.

11. Contact Us

If you have any questions or concerns about this policy or your data, contact:

Email: policies@quebooking.com

Data Controller: QueBooking Ltd

Registered Office: 57 Blackford Road, Birmingham B11 3SH

You may also contact the Information Commissioner’s Office (ICO) at ico.org.uk if you are unsatisfied with our response.